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Features
Our Feature list is just plain crazy. Its crazy long. A good number of the features we provide have not even been thought of by the other local telephone service providers. We've taken telecommunications to the next level. A level of convenience never before available. And best of all, all these features are available on your Cool Telecom mobile phone.

Imagine everything you have ever wished your current telephone system can do. Then add a bunch of features you probably have needed for quite some time but weren't sure what they were called, or how to implement them into your current system. Enter the Cooler Master PBX. Geared for large companies making 100 simultaneous calls, but priced for small and medium sized businesses. The Cooler Master PBX is truly the world's best value for your telecommunications dollar. PERIOD.

Advertising on Hold PDF Print E-mail
You've heard ads on hold before and maybe even thought to yourself, "I should do that" but then when you realized the ongoing
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Allison Insideā„¢ PDF Print E-mail
Allison Smith is the voice included for the various phone system prompts heard when people call your Cooler Master PBX.
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Automated Attendant PDF Print E-mail
The feature you love to hate. Telephone menus are taboo for some, not so much for others. Well designed telephone
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Black List PDF Print E-mail
The Black List is your new weapon in the fight against an unwanted telemarketer, disgruntled employee or any other nuisance
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Blind Transfer PDF Print E-mail
A blind transfer is a Call Transfer that is not announced. Blind Transfer can be performed by pressing the
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Blind Transfer from Cell PDF Print E-mail
Blind Transfer from Cell Phone allows a representative who received a business call on their cell phone to transfer
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Call Detail Records PDF Print E-mail
Call Detail Records are available in the Web Portal and can give you a complete history of all of the inbound and
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Call Forward on Busy PDF Print E-mail
Call Forward on Busy allows calls intended for a certain employee to be forwarded to another employee if the original
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Call Forward Unavailable PDF Print E-mail
Call Forward Unavailable will forward calls if the called extension doesn't answer. When Call Forward Unavailable
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Call Forward Variable PDF Print E-mail
Call Forward Variable, or Call Forwarding unconditional, allows an extension to be forwarded to another extension,
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Call Monitoring PDF Print E-mail
Call Monitoring is extremely useful for settling customer disputes or checking in on an employee who may not be putting
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Call Parking PDF Print E-mail
With Call Parking, you can quickly make a call available to any extension. This is a great tool for when you need
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Call Queing PDF Print E-mail
With Call Queing, you can create the best experience for your customers. You can let them listen to music or record
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Call Recording PDF Print E-mail
Call Recording allows you to listen to calls on any extension where Call Recording is enabled. By default, we turn on
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Call Routing PDF Print E-mail
Call Routing between PBXs allows you to contact your other locations without using any of your minutes. Companies
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Call Snooping PDF Print E-mail
Call Snooping is exactly what it sounds like. It allows a manager to "listen in" on a live call between a representative
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Call Transfer PDF Print E-mail
Call Transfer enables a user to relocate an existing telephone call to another phone or attendant console, using a
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Call Waiting PDF Print E-mail
Call waiting is a standard feature. If a calling party places a call to a called party which is otherwise engaged, and the
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Caller ID PDF Print E-mail
Caller ID (CID), also called calling line identification (CLID), is a telephone service that transmits a caller's
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Caller ID Blocking PDF Print E-mail
If you want to block sending caller ID on a specific call you are making just dial *67 and the number you wish
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Cell Phone Bridge PDF Print E-mail
The Cell Phone Bridge allows you to call your customers without revealing your cell phone number on their Caller ID.
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CID on Call Waiting PDF Print E-mail
Caller ID on Call Waiting displays the number (and optionally the name) of an incoming caller when the user is already
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Company Directory PDF Print E-mail
For businesses with more than four or five employees, the Interactive Directory Listing feature allows your caller
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Conference Bridging PDF Print E-mail
A conference bridge allows a group of people to participate in phone call. The most common form of bridge allows
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Contracts PDF Print E-mail
Contracts aren't really a feature. But it has to be mentioned that we don't have them. We don't need contracts to
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Custom Prompts PDF Print E-mail
Your Cooler Master PBX comes complete with a telephone menu recorded with local voice talent. We'll re-record your
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Directory Assistance PDF Print E-mail
Free directory assistance for business numbers, weather information, movie showtimes, sports scores
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DISA PDF Print E-mail
DISA (Direct Inward System Access) allows someone calling in from outside your office to obtain an "internal" system
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Do Not Disturb PDF Print E-mail
The Do Not Disturb or (DND) function prevents calls from ringing an extension for which DND is activated. Some of the
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Email Server PDF Print E-mail
If you're paying extra for email hosting you can cancel that service once you have your CoolerMaster PBX installed.
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Extension 86 PDF Print E-mail
"Extension 86" is a feature commonly used in conjunction with the Black List feature. Transfer someone to "Extension 86"
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Inclement Weather Mode PDF Print E-mail
When bad weather strikes, who will answer your business lines? With Inclement Weather Mode you can call in to your
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Intercom PDF Print E-mail
Cool Telecom Intercom feature works as you would expect it to. Dial the Intercom prefix and the extension number and you can speak
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IVR PDF Print E-mail
IVR stands for Interactive Voice Response, a technology that automates routine customer service interactions by allowing
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Local and Remote PDF Print E-mail
The workplace is changing. According to a recent study, more than 3 million workers telecommute. It saves employers
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Music on Hold PDF Print E-mail
Music soothes the savage beast. It also makes waiting easier for impatient customers who may have to be put on hold
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Operator Panel PDF Print E-mail
With old style phones, you see who is on their extension by looking at the vast array of buttons on the phone itself. These
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Remote Extensions PDF Print E-mail
Remote Extensions allow you to connect multiple business locations together. Use only one PBX to provide telephone
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