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For businesses with more than four or five employees, the Interactive Directory Listing feature allows your caller to dial the first three letters of the employee's first or last name in order to connect to them. Great for real estate offices or other businesses with lots of employees. The Interactive Directory Listing eliminates the need for an 'operator' to answer every call for the sole purpose of transferring it to someone else in your office. The Cooler Master PBX includes this technology as a standard feature.