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Call Snooping PDF Print E-mail
Call Snooping is exactly what it sounds like. It allows a manager to "listen in" on a live call between a representative and a customer or patient.

Call snooping is useful for managers who are training a new employee or listening for potential misconduct in situations where complaints have been lodged against a certain employee. Call Monitoring is also possible after the fact if you opt to record your inbound calls, outbound calls or both.