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Call Recording allows you to listen to calls on any extension where Call Recording is enabled. By default, we turn on call recording, however, call recording can be turned on, off or set to 'on demand'. On Demand Call Recording can be activated by dialing *1 during any call.

Customer disputes or customer complaints can easily be dealt with if you have a recording of the conversation in question. Your Cooler Master PBX can maintain about 5 years worth of recorded calls and is searchable by date, time and telephone number.