Welcome to Cool Telecom's "Guaranteed Contacts" App Support
Guaranteed Contacts is a powerful smartphone app designed to enhance your communication capabilities by seamlessly connecting your mobile device to your business phone system. With a host of features like outbound calling, caller ID masking, call recording, and more, this app is a valuable tool for any professional who wants to stay connected and productive. Below, we'll provide you with an in-depth guide on how to use Guaranteed Contacts and its key functionalities.
Compatibility Warning
Guaranteed Contacts only works with office phone systems that allow Direct Inward System Access.
Direct Inward System Access (DISA) is a cloud telephony feature that lets external users - employees outside the office - make calls using your business phone number. This solution lets offsite employees call your phone system, enter a PIN, and then "dial out" to customers.
Getting Started
- Installation: Download the Guaranteed Contacts app from your device's app store and follow the setup instructions provided by your business landline telephone provider.
- Granting Permissions: The first time you run the app, Guaranteed Contacts will ask you for three permissions.
- Access phone contacts. You will want to allow access to your contacts in order to be able to dial them through the app.
- Access camera. You will want to allow access to your camera while using the app in order to scan a configuration QR code from your business telephone service provider.
- Access Google Contacts. You will want to allow access to your Google contacts in order to be able to dial them through the app.
- Configure the App: Upon launching the app and granting permissions, you will need to configure it. Either manually enter the configuration info or scan the QR code given to your by your telephone prior to using Guaranteed Contacts to make a call.
If you do not currently have a telephone provider with which to use this app or if your current provider does not offer DISA functionality, Cool Telecom would love to have your business.
Key Features
Outbound Calls
With Guaranteed Contacts, you can make calls from your mobile device that appear to come from your business landline telephone number. This ensures a professional and consistent caller ID, making it easy for your customers to recognize and trust your calls.
Call Recording
Optionally, you can record calls made through your business phone system for playback and examination at a later date. This feature is invaluable for quality control, compliance, and reference purposes.
Inclement Weather Mode (and other call flow modes)
Toggle this feature to handle adverse weather conditions. When enabled, incoming calls can be routed to a "Sorry we're closed due to inclement weather" phone menu tree or be forwarded to your mobile device during weather-related disruptions, ensuring you remain accessible to your clients and colleagues.
Conference Calls
Easily participate in conference calls right from your mobile device. Join and host meetings with the confidence of a stable connection and clear audio.
Voicemail Access
Access your business phone system's voicemail, check messages, and manage your voicemail settings directly from your mobile device.
Direct Dial Extensions
Save time and effort by directly dialing extensions within your office. Connect with your colleagues and streamline internal communication.
Direct Voicemail Access
Instantly access voicemail for specific extensions without the need to wait for an extension to ring 7 or 8 times, making communication even more efficient.
Making Calls with Guaranteed Contacts
- Launch the app.
- Tap on a contact or Quick Dial any number.
- Confirm the number to be dialed.
- Enjoy the convenience of making an outbound call from your office phone system, with your business landline number as the caller ID even though you're calling from your cell phone.
Guaranteed Contacts empowers you to stay connected and productive, whether you're in the office, on the road, or working from home.
Troubleshooting and Support
If you encounter any issues or have questions about Guaranteed Contacts, our support team is here to assist you. You can reach out by submitting a tech support ticket or you can contact our dedicated support line at 405.928.8898.
Stay Connected with Cool Telecom
Cool Telecom is committed to providing innovative communication solutions. Guaranteed Contacts is just one of the many tools we offer to enhance your business communication. Stay up-to-date with our latest services, updates, and promotions by visiting our website or social media.
Thank you for choosing Cool Telecom's Guaranteed Contacts app. We hope this guide helps you make the most of its powerful features and improves your business communication experience.
